30-Day Money-Back Guarantee on Fisher Traction.

Fisher Traction offers a (US) 30-Day Money Back Guarantee (less S&H) for Fisher Traction boxed devices and poly-bagged devices only. Your order must be the original product ordered and in the same condition that you received it, including the Fisher Traction Box. For Fisher Traction Combination (Multi) Packs, both the Fisher Traction Neck and Fisher Traction Back devices must be returned to receive a full refund. We do not offer any partial refunds or returns on foam wedges or inflatable supports that do not accompany the Fisher Traction device(s). If purchased through Amazon you must abide by Amazon's return policy. We do not honor Amazon returns.

Before returning your product, you must first contact us at info@fishertraction.com to request a Return Authorization (RMA). 

Along with your email request for the return, please also include:

• Your complete name
• The mailing address where the product was shipped
• A daytime telephone number
• Your reason for returning the product.  

NO PRODUCT CAN BE RETURNED WITHOUT FIRST RECEIVING AN RMA NUMBER FROM FISHER TRACTION CUSTOMER SERVICE.

Unfortunately, we do not pay for return shipping. 

Once authorized, returns can be shipped to:
Fisher Health Products Inc.
43 Corporate Park, Suite 204
Irvine, CA 92606.  

Items returned with a return authorization must also meet all other conditions outlined on this page.  Please be sure to get tracking information to ensure it has been returned properly. 

30 Day Return Policy:
Customer can initiate a return up to 30 days after the date on which the order was delivered.

For any further return questions, please contact us at info@fishertraction.com

 

Warranty

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or the wrong item, so that we can evaluate the issue and make it right.

Fisher Traction (US) 1-Year Product Warranty

The verified customer of Fisher Traction devices is covered by a warranty against defects in materials and workmanship for 12 months from the date of purchase. This 12-month warranty is limited to manufacturing defects and excludes damage attributable to misuse, excessive use, normal wear and tear. We will not honor returns regarding bungee zip ties becoming dislodged as this is a safety mechanism designed to protect the user from pulling beyond the maximum pull-force which the devices are designed to withstand. Zip ties can be replaced at the user's expense. 

For warranty service within the scope of this warranty, please contact info@fishertraction.com . Before any warranty may be honored, all devices must be returned to dealer first for evaluation. (Same address as above) 

 Exceptions / Non-Returnable items

Certain types of items cannot be returned separately, like foam wedges or inflatable supports due to the porous nature of the material.  The inflatable supports are complimentary and are provided for you to see if your body responds better to an elevated position or flat position. Inflatable supports are not designed for long term use.  Please email if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on deep discounted sale items or gift cards.

 Exchanges

The fastest way to ensure you get what you want is to return the item you wish to exchange and make a separate purchase for the new item. Once your original item has been returned, you will receive a refund for that original product within 7-10 days .

 Refunds

We will refund your original method of payment within 7-10 days of receiving the eligible product back in the warehouse. (Less shipping if return label was used). Should you have any questions whatsoever, kindly email us at info@fishertraction.com .